Managed IT Help Desk

Comprehensive IT Support for your team.

Your business depends on more than laptops and mobile phones – it relies on the people using them. Remove business risk by using Total Networx Managed IT Help Desk service to allow your team to keep working securely from anywhere,

We’ve Got Your team Totally Covered

The experience of our Certified Network Engineers and Technicians, combined with our extensive portfolio of strategic partnerships, allows us to competently evaluate all of your organization’s IT needs. Total Networx solutions are designed to reduce costs, increase your revenue, and mitigate risk while enhancing productivity and operational efficiency.

Using Total Networx for help desk means Total Success.

Unless you are an enterprise business with an IT staff of 20 or more techs and engineers, your business cannot possibly keep up with the demands for technology design, maintenance, deployment services, and support. A monthly contract with Total Networx is like having your own IT department with expertise in every area within your technology landscape.

Why Use Managed IT Help Desk Services?

Technology Peace of Mind for your team.

Managed Help Desk Services are an effective way for companies to get the benefits of having an in-house IT department without actually hiring someone or increasing their current staff.

• Better technology monitoring.   

• Faster response time to IT concerns.   

• Better communication between the business and IT staff.    

• Access to subject-matter experts in multiple technologies.      

• Cost reduction through economies of scale when purchasing hardware, software, and cloud services from one company instead of multiple vendors.

What is Included In a Managed IT Help Desk Service Package?

Effective business network management is a must to be successful. The importance of uptime for business-critical systems like email is paramount to your success. Our Managed Network Security allows you to concentrate on running your business. (re-write for Help Desk?)

Remote User Support

The most critical aspect of any cybersecurity plan is effective patch management. Total Networx can solve this issue by making sure all of your devices have the latest security patches at all times. Keeping your system updated blocks attackers from leveraging know security flaws.

On-Site User Support

Internet threats are becoming more sophisticated all the time. Implementing and monitoring a network firewall is imperative. We make sure that your firewall and network are properly maintained and monitored for any anomalies.

Multi-factor Authentication

Whether you are connecting to a server remotely or securing your Microsoft 365 account implementing Two-Factor Authentication is a necessity. According to Microsoft, 99% of hacked accounts didn’t use MFA. Multi-Factor is a critical component in keeping your users safe.

Dark Web Credentials Monitoring

A dark web scan checks the dark web for your information among lists of stolen data, usually from data breaches. If your data is found on one of these sites, you’ll be alerted and can then take the necessary next steps.

Remote Worker Security (VPN)

The explosion of mobile devices has created a much larger attack surface for the internet’s bad actors. Total Networx will layer in a security solution to protect all your endpoints – mobile, laptops, desktops, and servers – from malicious activity and prevent unauthorized access to your data.

Employee PC & Device Protection

The explosion of mobile devices has created a much larger attack surface for the internet’s bad actors. Total Networx will layer in a security solution to protect all your endpoints – mobile, laptops, desktops, and servers – from malicious activity and prevent unauthorized access to your data.

Cybersecurity Training for Employees

Because employees are the core of any business, they in turn will be a large target for cybercriminals. Making sure your team stays up-to-date with network security knowledge and teaching them to recognize common threats is imperative to the longevity of your business. The cybersecurity threat is evolving at a constant rate, and so should your approach to network security.

Employee Access & Logging

Advanced email security requirements are necessary for any business today. You need a secure and effective email solution. This requires a business to have accurate threat detection that enables control and flexibility for your team member, and best practice methods of keeping business email uptime. Total Networx always employs several techniques to keep you secure 24/7.

Business class desktops & laptops

Intrusion, hacking, and electronic theft attempts directed at all types and sizes of businesses are on the rise. At Total Networx, we use industry-leading network security solutions and services to design a technology solution that is customized to your company’s specific requirements, safeguarding and maintaining the security of your network, assets, and data.

Keep your employees safe everywhere

Total Networx can provide security to your employees regardless of their location.  Whether you have users traveling or working from home, Total Networx can help.  We utilize cutting edge technology with products such as WatchGuard DNSWatch, RocketCyber, Artic Wolf, Webroot & Trend Micro to keep your employees safe from the latest threats and malware that plaque the corporate world.

Employee uptime is important too

With Cybersecurity concerns at an all-time high, the need for additional network security solutions at your organization has never been more important. Thankfully, Total Networx can help. Total Networx gives you peace of mind with cybersecurity services for your business.

What Our Clients Say

We take pride in serving our customers with the best IT experience.

“Total Networx does a very thorough job. They manage all our desktops and servers and they make sure we stay up to date and secure. They also provide fast and efficient support for our financial institution. We are very happy to have them as a partner!”

Bruce, IT/Operations Manager, Local Bank, Minneapolis

“Total Networx does a wonderful job for us. They respond immediately in emergency situations and help manage our network on a day-to-day basis. Their staff is knowledgeable and professional. We are a small office without an IT department and are thrilled to have Total Networx as a partner. “

Julie Malecha, Administrator, Church of the Assumption, Saint Paul

Keep your team working safe – remote or on-site.

From reporting to support, you will hear, meet, and talk with us on a frequent and consistent basis. We help our clients’ businesses run effectively, stay online, and, most importantly, stay productive.

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