Server Hardware & Support

Servers are the technology backbone of your business.

Total Networx provides you with around-the-clock server support, ensuring that your server hardware is functioning at peak performance, reducing risk, and maintaining productivity.

Total Server Support

From emails to file storage to hosting applications and more, you depend on your servers to operate flawlessly all day, every day. Most small businesses cannot justify the cost of a full-time Server Administrator. Servers are utilized in various ways and have several functions in your IT infrastructure. Maintaining your server hardware helps eliminate breakdowns and malfunctions. Our server experts keep your equipment running smoothly to minimize downtime and interruption.

Your server hardware includes:

  • Tower Servers
  • Rack Servers
  • Blade Servers
  • Server Racks
  • Disk Storage
  • Processors
  • Memory Cards
  • Network Controllers
  • Power Supplies

Why Server Maintenance Matters

Peace of Mind through Server Maintenance.

Server maintenance is critical to ensure that your systems are in good working order. Your server environment is crucial to your company’s operations, and uptime demands around-the-clock monitoring and immediate remediation of any issues.

Servers typically run 24/7 and must be checked and maintained regularly to avoid outages and malfunctions that lead to downtime. Failing to perform routine server maintenance can result in complete server failure and data loss.

Server Hardware Support Services

Routine maintenance and monitoring will extend the useful life of your servers, maximizing their value over time. Partnering with Total Networx is like having expert network engineers on staff, monitoring and maintaining your back-end server infrastructure in real-time.

Remote Support

Our experts can perform a remote diagnosis to identify and isolate your server hardware failure. Through this examination, we may provide answers and repairs over the phone or, in some cases, through a remote connection.

On-Site Support

If your hardware needs to be replaced or repaired in person, we will schedule an on-site appointment to review, diagnose, and recover any failed devices.

Diagnostic / Repair

The cause of server malfunction can be the result of any number of hardware or software issues. Total Networx techs have the necessary skills and equipment to diagnose and fix the problem or provide recommendations for equipment upgrades to serve your specific business needs.

System Evaluation

Our skilled staff performs system evaluations to ensure that your server hardware is operating efficiently for your company. They will identify vulnerabilities and inefficiencies in the server and work proactively to eliminate and repair issues before negatively impacting the server hardware.

Emergency Services

Technology does not always break down on your schedule. We get it. For that reason, we provide you with 24/7 support in the event of an after-hours server hardware emergency.

What Can You Expect in a Server Hardware Support Agreement?

  • Rapid Response: Incident report to the first response from disk storage failure averages less than 15 min and is escalated at 60 mins.
  • Fast and Accurate Resource Deployment: We ensure that the right support team responds, so your incidents are resolved quickly.
  • Critical Situation Incident Management: Our service delivery managers and executive management collaborate closely throughout the incident to ensure timely resolution.
  • Flexible Support Models: We provide flexible and fully customizable service levels to meet your specific requirements.
  • Access to 24/7 customer service, Level 4 tech support, and automated call-home capability support.
  • Substantial savings of as much as 70% (compared to OEM)
  • On-site part stocking if requested

What Our Clients Say

We take pride in serving our customers with the best IT experience.

“Total Networx does a very thorough job. They manage all our desktops and servers, and they make sure we stay up to date and secure. They also provide fast and efficient support for our financial institution. We are very happy to have them as a partner!”

Bruce, IT/Operations Manager, Local Bank, Minneapolis

“Total Networx does a wonderful job for us. They respond immediately in emergency situations and help manage our network on a day-to-day basis. Their staff is knowledgeable and professional. We are a small office without an IT department and are thrilled to have Total Networx as a partner. “

Julie Malecha, Administrator, Church of the Assumption, Saint Paul

Do you have Servers approaching Warranty Expiration or about to go off of OEM Support?

Let us assist you in maximizing the useful service life of your End of Life (EOL) or End of Service Life (EOSL) servers. We can help you schedule and budget for hardware replacement matched to your business requirements, putting you in control. EOL or EOSL does not mean a machine will be replaced automatically, particularly if it is still running legacy applications. Our expertise covers everything from industry standard (x86) servers to sophisticated business servers with on-site technical assistance, remote dial-in, and on-site spares by combining a strategic combination of third-party server maintenance and support services into your current OEM maintenance and support.

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