Did you know that you can have your IT infrastructure monitored remotely and have issues resolved by your Managed Services Provider as they happen? This is made possible by a technology called Remote Monitoring and Management (RMM).
What is Remote Monitoring and Management?
RMM is a technology that allows your Managed Services Provider (MSP) to see and manage your IT environment as if they were on site. This is made possible by installing a software agent on each device in your network. The software agent collects data about each device’s health, which is transmitted to the MSP’s monitoring platform in real-time.
The MSP can then use the data to identify and resolve issues proactively before they cause downtime. For example, if the agent detects that a server is running low on disk space, the MSP can log into the server and clean up old files to free up space.
RMM also allows your MSP to patch systems with the latest security updates and perform other maintenance tasks remotely. This can save your business time and money by avoiding the need for on-site visits.
How Does RMM Benefit Your Business?
RMM can benefit your business in several ways:
Peace of Mind
Let’s face it, worrying about the “what-ifs” in your business can be stressful. Knowing that your IT infrastructure is being monitored 24/7 means one less thing to worry about.
By proactively identifying and resolving issues, RMM reduces downtime and keeps your business running smoothly.
RMM can help improve your systems’ security and protect your critical data by keeping everything up to date with the latest security patches and firmware updates.
Lower IT costs
In addition to giving you peace of mind, RMM can also improve your bottom line. By reducing the need for on-site visits, RMM can help you save on travel and accommodation costs. And by automating routine tasks, RMM can free up your staff to focus on more productive tasks.
Avoid being left hanging when your key IT person quits or is on vacation by having your IT infrastructure monitored remotely by a team of experts.
Detect Issues Instantly
RMM tools give your MSP the ability to detect issues on your network before they cause problems, identify potential security threats, and resolve technical issues as they arise. This proactive approach to IT management can save your business time and money by avoiding costly downtime and data loss.
Is RMM the same as a NOC?
No, RMM is not the same as a NOC (Network Operations Center). While both technologies allow your MSP to monitor and manage your IT environment remotely, RMM provides a more comprehensive set of features and benefits.
NOCs are primarily used for monitoring purposes, whereas RMM tools provide a complete set of features for managing your IT infrastructure. RMM tools allow your MSP to monitor not only your network but also install security patches, perform maintenance tasks, and resolve technical issues as they arise.
What functions can an RMM solution provide my business?
RMM solutions can provide a wide range of functions, including:
- Realtime Monitoring
- Automated issue resolution
- Device health data collection
- Endpoint Management
- Patch Management
- Data Backup
- Ticketing Workflow
- Remote Access
- IT Documentation Management
- Software/Software Update Deployment
- Security Patch Deployment
- IT Asset Management
The Total Networx Remote Monitoring and Management Solution
NinjaOne is the #1 rated RMM tool on the market, and we use it at Total Networx for our clients. With it, we provide remote monitoring and management of your environment so that your systems stay up to date and function at peak efficiency. We can easily handle basic problems, automate Tier 1 activities, and support end-users in the background without anyone knowing.
RMM is a great way to improve not just the efficiency of your IT infrastructure but also its security and uptime. If you are looking for a way to improve the efficiency of your IT infrastructure, reduce downtime, and lower IT costs, then RMM may be the right solution for you. Talk to your Total Networx Account Executive today to learn how RMM can benefit your business.